January 31, 2019
Incorporating Bloomberg’s proprietary intelligence and the World Travel & Tourism Council’s expert perspective, the report’s findings distill how the way we travel is changing in an era defined by rapid shifts across technologies, societies, and economies. These converging forces have distinct implications for travel and tourism businesses, from airlines to hotels to national tourist boards.
Yet they also apply outside it, Benett noted. “It’s important when we look at megatrends to consider not only the implications for this sector, but also translate them out,” he said, since travelers, workers and governments all function within dynamic networks overlapped across multiple other sectors.
Gloria Guevara, President & CEO of the World Travel & Tourism Council, joined Bloomberg’s Benett at the FITUR conference to introduce a program that also included a panel discussion with Bloomberg’s Benett and top executives from MasterCard, Iberia, and Vinci Airports. “These megatrends present immense opportunities for those who recognise them and adapt their strategies,” Guevara said. “The challenge is for destinations and businesses to embrace the opportunities of this changing global landscape and the expectations of tomorrow’s consumers.”
The World, Transformed report has received widespread attention, including coverage in Travel Weekly, Europa Press, the New Zealand Sunday Times, Travel Pulse and more. It identifies five areas where change will be profound, and why:
Reality, Enhanced: New ideas and beliefs are emerging about how best to live a connected life. Online and offline experiences are becoming increasingly integrated, as technologies are adapted for analogue experiences. The experience economy is growing, in addition to an increased emphasis on physical and mental well-being. And so is the potential to design meaningful, unique, frictionless and even unplugged journeys that directly respond to these changing values.
Life, Restructured: Tech-powered economies continue to create new expectations for work, life and culture. Twenty-five percent of workers in the US and EU engage in independent work today, and that’s only going to grow. As people’s lives become more fluid and self-directed, travel will become more of a lifestyle. Mobility will increasingly become communal and service-based. Businesses will need to consider how these shifts affect both their customers and their workers.
Data, Revolutionized: New data-powered technologies such as the Internet of Things, facial recognition and voice assistants have the capability to build fluid, cohesive travel and retail experiences. Yet consumers remain uneasy when it comes to their security and privacy. Businesses will need to lean into brand values to guide their innovation and prioritize transparency with their customers.
Power, Redistributed: Significant shifts in power dynamics will have dramatic effects on both local culture and global markets as technology, globalization and population growth continue to redistribute power. These forces create new centres of social and economic influence in the East and South. Understanding future consumers will be as important as establishing presence in new markets. Businesses will need ensure their brand has a point of view in the global, social discussion.
Consumption, Reimagined: As the availability of resources and health of our planet are increasingly threatened, there is a need for responsibly balancing short and long-term priorities. Sustainable business practices and solutions can become the core of a robust growth strategy for the travel and tourism sector. Safeguarding destinations, environmental leadership and community health will therefore be integral to the customer experience.
With the rules of engagement changing, the full report offers a wealth of detail and data to guide decision-making — including infographics and a look at how businesses and destinations are already responding to these trends.